Ownership & Management

One of the most important things to keep in mind when looking for a reputable repair facility, is to choose a shop based on the ownership and management. As I write this I am sure some of you are thinking the same thing that I am. Why is this post not one of the first? I am aware of the fact that it should have been, however the subject of this one did not come to me until after I had already made a few of the other posts. However I think that this would be a very important thing to keep in mind. As I have already said in the first part of this article, choose a repair shop based on the ownership and management. You would not want to choose an automotive repair facility based on the technician. While the work could not be done without the technician, the management is what would make the shop run like a well oiled machine or in complete chaos. Technicians also have a tendency to move from shop to shop a lot more frequently than the management does. This can go both ways as well though, you would not want to stop going to a shop just because of one technician. If one of the technicians has managed to do something that you did not like, you would always be able to request that they do not work on your vehicle anymore. If you were to start going to another shop just because of something that a technician did, there would be a slim chance that one day that same technician could be working at the new shop. So choosing a shop based on the ownership and management would be the best thing to do. Finding a shop that has a good reputation for doing what is best for the customer would be ideal. To try and find a shop where nothing ever went wrong would be next to impossible. From things like some spilled oil to something more major; it is how the management team handles the problems that arise is what makes a good repair facility. Also looking for a shop that has employed the same people for a long period of time is a sign of good ownership. An owner that realizes that they have good employees will do everything in their power to take care of the employees and to keep them happy. It would be difficult to be comfortable with a shop as a customer, when every time you walk in to get some work done there is a new service manager and new technicians. I have had several customers tell me that they are happy to be dealing with the same crew for as long as they have been doing business with us. It makes them feel comfortable knowing that every time they come into our shop that there will be someone that they know and trust there to greet them.